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Marble Surface
  • What is the minimum order quantity (MOQ)?
    Wow, great question! We accept any order, however, costs are volume dependent. It is suggested that a minimum order of 75 be placed in order to get the best 'bang for your buck', but it is not required.
  • Shipping during COVID
    Alas, a sad yet important question to ask. Due to the global pandemic currently taking the world by storm, shipping may unfortunately be delayed from anywhere between 1-3 weeks, depending on your location. Typically, customized straws will be ready in 2-3 business days then shipped. Single straws will be shipped immedietly upon purchase. Shipping normally takes between 3-7 business days. Due to COVID, please add 1-3 weeks onto your time frame just to be safe. If the delivery will take longer for any reason, one of our reps will contact you with updates.
  • What are your straws made of?
    I like this question. Our straws are made of premium high quality 18/8 stainless steel. This 304 food grade stainless steel is corrosion-resistant. It will not degrade over time, or leach a metallic taste into your drink. This steel is used predominantly worldwide, and is regarded as the best stainless steel to use in the kitchen environment.
  • Are your straws FDA-approved?
    Yes, all of our straws and products have been certified as food safe!
  • Are your straws dishwasher safe?
    Yes they are! However, we strongly recommend that you use the brush provided with each order to clean the straw. This will prevent any discoloration that may occur from the heat of the dishwasher on the steel. However, if you would still like to put the straws through the dishwasher, just make sure they are in an upright position so the inside can get cleaned! :)
  • What impact do your straws have on the environment?
    Over 5 trillion pieces of plastic currently litter our oceans. 500 million disposable straws are used each day. Plastic straws are made from an oil based product (a non-renewable fossil fuel), and have devastating effects on our marine life. Our stainless steel straws are durable and can be reused over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again! This makes them a better choice for the environment in comparison to single-use plastic straws. If these straws ever reach the end of their useful life, stainless steel is the most recycled material on earth. Many people have been inspired by campaigns to reduce plastic waste and switch to more sustainable alternatives. Ordering a stainless steel straw today means you've taken action towards reducing your carbon footprint, and saving our marine life and planet.
  • Are your straws BPA free?
    Metal straws do not leach Bisphenol A (BPA) into your drinks. BPA is an industrial chemical which has been used in the production of certain plastics and resin since the 1960s. Some scientific research has shown that plastic products made with BPA can leach into food and beverages, with potential impacts on your health. Avoiding products containing BPA is one way of reducing your exposure. All of our products are safe and completely BPA free! :)
  • Will your straws bend or break?
    Our stainless streel metal straws are rounded at the tips to avoid sharp edges so they are perfectly safe for use. However, unlike plastic straws, metal straws will not bend or break. And unlike glass straws, if they're dropped they will not shatter or break. It's important to remember that they are not as flexible as single use plastic straws during use. Proper use of our straws is important however; for example, if yohu fall on them, they may bend!
  • What is your warranty?
    We have a 30 day warranty on any manufacturer defects from scratches, dents, or rough edges. We will not warranty any unnatural or regular wear and tear on the straw. Once the straw has been used there is no warranty. If there is an issue upon receiving the straws, please contact us immediately and do not use. If there is an issue with your package when it arrives, please contact us immediately at, and we will ask that photos be sent to us in order to remediate the issue quickly. It is recommended that you go through your straws as thoroughly as possible to ensure they are in good shape.
  • What are your Terms of Service?
    Orders will only be completed after full payment only. Any delays in payment will result in a delay in receiving goods. Straws By Design will not accept any responsibility nor bear any costs associated to any delays arising from delivery issues from the manufacturer. This includes but not limited to weather delays (Acts of God), lost shipments due to unintended events (accidents), war, delayed shipments at your country's border security nor anything else outside of Straws By Design control. Regular wear and tear on straws is not considered a valid under warranty. DO NOT USE WHILE DISTRACTED Since they will not bend during use, we advise that metal straws should not be used when walking, driving or operating machinery of any kind. NOT FOR CHILDREN We DO NOT encourage children to handle or use our stainless steel straws, even with parental supervision. Paper straws are our recommended alternative for children.
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